Terms & Conditions
Eve's wedding shop Terms & Conditions
Please read out Terms & Conditions as they contain important informations.
These Terms ("Terms" or "Agreement") relate to your use of the website www.eves-wedding-shop.co.uk ("the Site")
This website is operated by Eve's Fashion (''We/we'' or ''Us/us'')
If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at firstname.lastname@example.org
By using our website, you signify your agreement to be bound by these terms and conditions.
If you do not agree with these terms and conditions, you should not use our website.
These Terms may be modified or revised at any time, and any such modifications or revisions will become effective when we post an updated version of these Terms on the Site so please review them periodically.
You can't use any of our logos or other proprietary graphic or trademark without our prior written permission.
Any information you enter into our website will only ever be used by us and our secure payment companies for the purpose of fullfilling your order.
We will not sell or rent or give out your personal information to third parties for their marketing or other purposes without your explicit consent.
Accuracy of Website
We have made every endeavour to ensure the accuracy of all information contained on this website.
We accept no liability for any inaccuracies, or design variations.
When you place an order, you will receive e-mail confirming your order; this email will only be an acknowledgement and will not constitute acceptance of your order.
A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you.
Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
Prices of products are subject to change without notice.
The price payable by you is the price of the product as advertised on our website at the time of you placing your order.
Payment for items purchased directly from the website is by credit card/card payment, bank transfer payment/Cheque.
If you are paying by credit/debit card payment will be deducted from your account.
Payment must be made in full before goods will be despatched.
Payment for items in person can be in the form of cash.
Payment is required in full before items can be taken away.
Cheques will be required to be cleared before items are despatched or collected.
All products are subject to availability, while stocks last.
We reserve the right to withdraw any product(s) from sale without incurring any liability.
Should any product(s) you order be out of stock or unavailable, we will inform you by email suggesting an alternative product or allowing you to cancel your order should you wish.
All of our orders are sent using Royal Mail Signed for free.
Dispatch and delivery is normally within 5 days and we make every effort to dispatch goods within this time.
However, delays are occasionally inevitable so please allow up to 7 days.
For international delivery goods usually arrive within 7 working days but please allow up to 15 days.
If your item hasn't arrived within 15 working days, after postage date, it is considered 'Lost'.
Please check with your local sorting office in case your parcel is awaiting collection before contacting us.
All refund requests should come through us directly.
We post worldwide too please ask for postage quote.
Risk and ownership
Risk of damage to or loss of the goods passes to you at the time of delivery to you.
You will only own the goods once they have been successfully delivered.
Note: We accept online item returns purchased on this website via mail ONLY; online items cannot be returned to our wedding shop in South Elmsall.
Items purchased in our Eve's wedding shop in South Elmsall can't be returned or exchanged.
For detailed return policy, please read the following policy carefully.
General Return Policies
1. Contact our Customer Service at www.eves-wedding-shop.co.uk to initiate the return process within 7 days upon receiving your item(s).
Please note that we only accept products in their original condition that we sent them to you in, and we cannot process any products that are returned without our prior knowledge.
If you wish to return any or all parts of your order, you will need to contact customer service at www.eves-wedding-shop.co.uk (Contact us section)
There is a handling fee of £12 per item which will be deducted from the refunded amount (price of the dress).
For all items, shipping and handling fees you paid will not be refunded.
Please check all details and measurements before ordering.
Contact our Customer Services within 48 hours upon receiving your order and explain the problem and reason for returning the item.
Once we received your request and it has been approved please send the item back to us (at your expense) and include a covering letter explanation and any photographs stating the reason for your return.
Please send the item(s) through your local post office via recorded delivery within 3 business days of our return approval.
Please keep the tracking number safe.
Refunds will be shown back on your account within 3-5 business days after receiving item(s).
This is our payment processor policy.
Note: we reserve the right not to process the refund if they are returned in unacceptable condition
Specific Policies for Our Items
– Unpaid orders will be cancelled automatically after 3 days
– Orders cancelled within 6 hours of payment confirmation will be eligible for a full refund
– Once your order has been shipped, it can no longer be cancelled.
If you wish to book an appointment to try dresses on you can do it directly on our website.
Please contact us within 24 hours if you booked appointment with us and you wish to cancel it.
We will contact you day before your appointment to check if you are still coming.
If we will not hear from you back your appointment will be cancelled.